(BR37) Service Desk Analyst

£19,000.00 - 23,000.00 Per Annum

Service Desk Analyst

As a Service Desk Analyst, you will provide rapid and effective first line support to all users. You will be working with a number of applications and systems and will be required to analyse and diagnose issues to provide sound resolutions to service requests and incidents.

 With a great development and career progression plan for individuals that want to progress their career through the levels of support.

 Key responsibilities for this role will be:
  • Receive and log incidents into the Service Desk System.
  • Prioritise tickets in terms of the level of urgency.
  • Process tickets to successfully resolve and close the ticket.
  • Achieve higher levels of first time fix.
  • Be capable of operating in a fast paced environment.
  • 1st Line experience.
  • Experience with Windows (Active Directory, Office 365)
  • Excellent organisational skills as you must be flexible in handling multiple issues concurrently.
  • Strong communication skills and telephone manor.
  • Proficiency in all office suite applications, desktop operating systems.
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