(RR150) Service Transition Manager

£50,000.00 - 57,000.00 Per Annum (excellent pension and bens)

Transition Manager (ITIL) required for this enterprise scale business - with both technical and non-technical users - paying up to £57k + Excellent Pension + Benefits

This is a hybrid role, more than comfortable with remote working, however you will need to be able to get to Birmingham on a roughly twice-a-month basis in order to meet with leaders and users as part of the role.

This is a 24/7/365 business with circa 28000 employees and users that are a mix of technical users and predominately non-technical users. The ability to engage with the business to understand needs of non technical stakeholders will be key to success in this role.

As the Transition manger you will be responsible for the management and performance of the Service Transition, Continuous Service Improvement and Problem Management functions on behalf reporting to the Head of Service Delivery.

As the Service Transition & Improvement manager you will be creating, reviewing, and managing deliverables to achieve operational acceptance and readiness. Managing the process to obtain formal confirmation that service acceptance criteria have been met.

Providing leadership, advice, and implementation support to assess organisational capabilities and to identify, prioritise and implement service improvements.

The organisation will be looking to you to put brand new processes in place as they have very limited in the way of transition process or experience.

Problem management will be part of this role and they will be looking to you to create a proper ITIL based problem management set up.

To be successful in this role you will have as much of following experience as possible:

  • A good background in Service Transition and or Problem Management within a complex business environment.
  • Strong ITIL knowledge.
  • Good experience of putting Service Transition process in place and ideally an understanding of project methodologies.
  • Great engagement and stakeholder management skills.
  • Experience of working across a multi supplier environment.
  • Understanding how service operations work across the spectrum would be useful.

This role is ideal for some who can bring brand new process and ideas to Service Transition, Service Improvement and Problem management as well as offering the opportunity to give something back by supporting a critical UK organisation.

For more information on this role, a detailed role profile and a confidential conversation - Apply now!