Service Transition Manager
Manchester | £40,000-£47,000 + bonus + Car + excellent benefits
Service Transition Manager required with End to End life cycle experience who can be involved in the initial design phase, not just the transitional project, and take all the way through in to live service. Within this role there is limited policy and process in place, as the new Service Transition Manager you will have a significant input and impact in shaping and creating this.
As the Service Transition Manager, within this ITIL aligned environment, you will be responsible for mobilising, planning and leading Service Transition projects or programme to deliver internal business and external customer objectives.
As the Service Transition Manager, you will manage the Service Transition project ensuring appropriate capability is in place to maximise team performance, delivering to the key Service Transition measures such as schedule, financials, and client satisfaction while following our internal delivery assurance processes.
Within this role you must have the ability to build and maintain relationships with key stakeholders at Head of level both internal and external whilst managing the Head of Service Delivery & the Senior IT leadership team’s expectations through appropriate communications, reporting, assurance and governance.
As the Service Transition Manager, you will shape and plan the service transition aspects of the project including the overall schedule and governance with selection and/or application of appropriate methodologies, processes and tools. Furthermore, you will create, manage and execute a knowledge transfer plan to ensure the new service or product is supported with the right level of knowledge and documentation.
To be successful in this role you must be able to demonstrate as much experience of the following as possible:
Working as a Service Transition Manager or within a Service Transition Role
An excellent understanding of project management in a technical and business change environment;
Extensive project and programme management skills and experience;
An excellent understanding of ITIL processes;
Proven ability to shape and change processes
Experience of 3rd party management;
Understanding of service design principles
Experience of implementing changes in culture, then resulting in early engagement with the service design and transition phase.
The ability to engage with service owners, project managers and other relevant stakeholders to establish service scope.
Excellent Stakeholder management skills.
Ideally you will be ITIL or PRINCE 2 Qualified and have experience of running or chairing operational readiness reviews, however this is not essential for the role.
This advert is just a snapshot of the role, for more information on the client a detailed job specification and a confidential discussion around your CV and Career, Apply now!